How to Reach Us
Live Chat
Instant help from our support agents directly inside the Jai Club platform. Fastest response time.
24/7 AvailableMessage us on WhatsApp for quick help with your account, deposits, or withdrawal queries.
9 AM – 10 PM ISTEmail Support
Send us a detailed email at support@myjaiclub.online and we'll respond within 24 hours.
24/7 MonitoredCallback Request
Request a callback from our support team for complex account or payment issues.
10 AM – 8 PM ISTSupport Hours
| Support Channel | Availability | Avg. Response Time |
|---|---|---|
| Live Chat | 24 hours, 7 days | < 2 minutes |
| 9 AM – 10 PM IST | < 10 minutes | |
| 24 hours, 7 days | < 24 hours | |
| Callback Request | 10 AM – 8 PM IST | < 1 hour |
| Responsible Gaming | 24 hours, 7 days | Immediate |
Common Support Questions
Please wait 5–10 minutes for bank processing. If the amount still hasn't appeared, take a screenshot of your payment confirmation and contact us via Live Chat with your transaction ID. Our team will resolve it within 30 minutes.
Most withdrawals are processed within 3–10 minutes. In rare cases during high traffic, it may take up to 24 hours. If your withdrawal has been pending for more than 24 hours, please contact our support team immediately.
Click "Forgot Password" on the login screen, enter your registered mobile number, and you will receive an OTP. Enter the OTP, set a new password, and you're back in. If you no longer have access to your registered number, contact our support team.
Account suspensions are typically triggered by security flags, verification requirements, or policy violations. Please contact our support team via email at support@myjaiclub.online with your registered mobile number and a brief explanation. We will review your case within 48 hours.
Go to Account Settings → KYC Verification. You will need to upload a valid government-issued ID (Aadhaar, PAN card, or Voter ID) and a selfie. Verification typically takes 2–4 hours during business hours. Once verified, all withdrawal limits are lifted.
The ₹500 sign-up bonus is credited automatically to your wallet upon successful registration using a valid referral code. If you registered with our referral code (33341116874) and the bonus has not appeared, please contact our support team within 24 hours of registration.